Online Teaching Resources, Increased Canvas Support

March 13, 2020

Dear UCI Faculty,

The move to remotely-delivered final examinations for Winter Quarter and remote teaching for Spring Quarter means that the need for timely Canvas support is more critical than ever. Traditionally, these questions have been answered by local OIT staff during regular business hours. To meet this unprecedented demand, I’m happy to announce that faculty and teaching assistants can now get help 24/7, 365 days a year, starting now. Instructure (the makers of Canvas), will be providing support directly via phone, email, and live text chat. Going forward, all Canvas-related questions from faculty and teaching assistants should be directed here:

• Canvas Support Hotline: 855-213-7130
• support@instructure.com
• Live Text Chat

OIT staff will continue to field questions about homegrown EEE+ tools, including GrandCentral, where you create your Canvas course spaces, add teaching assistants, and provide access for waitlisted students. OIT will also continue to support Canvas for students and staff. Their hours are 8AM-5PM Monday-Friday and they can be reached at eee-support@uci.edu.

For additional educational technology information:

• Instructors: https://sites.uci.edu/teachanywhere/
• Students: https://sites.uci.edu/learnanywhere/

Yours,

Michael Dennin 
Professor of Physics and Astronomy 
Vice Provost of Teaching and Learning and 
Dean, Division of Undergraduate Education