UCI Forward is our commitment to the well-being of our community as we ramp up campus operations. Working together, each of us doing our part, we can move UCI Forward.
Online Teaching Resources, Increased Canvas Support
March 13, 2020
Dear UCI Faculty,
The move to remotely-delivered final examinations for Winter Quarter and remote teaching for Spring Quarter means that the need for timely Canvas support is more critical than ever. Traditionally, these questions have been answered by local OIT staff during regular business hours. To meet this unprecedented demand, I’m happy to announce that faculty and teaching assistants can now get help 24/7, 365 days a year, starting now. Instructure (the makers of Canvas), will be providing support directly via phone, email, and live text chat. Going forward, all Canvas-related questions from faculty and teaching assistants should be directed here:
OIT staff will continue to field questions about homegrown EEE+ tools, includingGrandCentral, where you create your Canvas course spaces, add teaching assistants, and provide access for waitlisted students. OIT will also continue to support Canvas for students and staff. Their hours are 8AM-5PM Monday-Friday and they can be reached firstname.lastname@example.org.
For additional educational technology information: