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Non-compliance response procedures

Non-compliance response procedures

The following links provide guidelines on how specific groups should address face masks, physical distancing and other situations of non-compliance. 

For more information, continue reading below.

COVID-19 related campus procedures and executive directives are intended to keep the UCI community healthy by limiting the spread of COVID-19. Members of the UCI community are expected to behave in ways that respect the health of others.

UCI maintains a Coronavirus Information Hub and provides daily updates to keep the UCI community informed about the most recent relevant information, resources and guidance. Examples of executive directives calling for specific behavioral changes include those addressing face coverings, daily symptom checking, and gatherings

Implicit in these directives is the trust that all members of the UCI community — faculty and other academic appointees, staff, and students — will take responsibility for their own health and act in a manner that demonstrates respect and consideration for those around them. In addition, volunteer Working Well Ambassadors and Anteater Pledge Ambassadors have been trained to assist in ensuring our community members maintain a safe environment.

Notwithstanding concerns about people without face coverings, care must also be taken to not discriminate against anyone who cannot wear a face covering for disability reasons.  Qualified exceptions may be found on the FAQ about how to request an exception as a reasonable accommodation.

While it is expected that each individual will assume personal responsibility to help protect the UCI community, it is also understood that mistakes and lapses in compliance or intentional non-compliance may occur. Generally, issues with compliance should be addressed with care and understanding. The overarching goal when addressing non-compliance is to de-escalate rather than intensify a situation.  The table below lists the sample responses to incidents of non-compliance.

Possible Responses

IN ALL SITUATIONS, SEEK TO DE-ESCALATE RATHER THAN INTENSIFY THE INTERACTION

SituationAskOfferLeaveInformation
Not Wearing a Face Covering Ask if the individual is aware that face coverings are required unless they cannot do so for disability related reasons If available, offer to give the individual a face covering unless the person has observable difficulty with breathing or cannot don the face covering for disability related reasons If non-compliance continues, supervisors may either ask the person to leave or remove themselves from the area; non-supervisors may simply leave and inform their supervisor For more information regarding ongoing violations and/or egregious, intentional violations:
Not Physical Distancing Ask the individual to please honor physical distancing and remain six feet apart If in a location that makes it challenging to effectively physically distance, offer to relocate to a space that is more conducive If non-compliance continues, supervisors may either ask the person to leave or remove themselves from the area; non-supervisors may simply leave and inform their supervisor For more information regarding ongoing violations and/or egregious, intentional violations:
Not Following Directional or Other COVID-19 Signage Ask if the individual is aware of the posted signage Offer to show the individual the posted signage (signage accessible for people with visual disabilities is located outside the front doors of most buildings) If non-compliance continues, supervisors may either ask the person to leave or remove themselves from the area; non-supervisors may simply leave and inform their supervisor For more information regarding ongoing violations and/or egregious, intentional violations:

Failure to comply with campus procedures and directives should drive the graduated responses above.  If the person witnessing the non-compliance does not feel comfortable with these procedures, they should solicit assistance from others who may be more equipped to address the discrepancy.

If an employee has reason to believe that a campus unit is not following its approved Return to Campus Plan or its approved Research Plan, notification with supporting evidence should be forwarded to the Campus Recovery Implementation Team (crit@uci.edu).  Demonstrated patterns of non-compliance or acute non-compliance may result in suspension of approved research / unit plans, as well as elimination of access to research/unit spaces covered by the plan, until compliance is achieved.

Venue-Specific Compliance

Certain venues or campus facilities may choose to appoint “compliance monitors” to respond to incidents of non-compliance.  These individuals should be aware of the response procedures outlined above and seek to calmly gain compliance and avoid confrontation.  Location examples include the Library, Student Center, and certain office suites. In classroom settings, the instructor should assume this role.  In residential housing, resident advisors (RA) should ensure compliance and respond as necessary.

If during the course of an encounter a confrontation occurs, the employee or student should attempt to de-escalate the situation or leave rather than continue engaging the non-compliant individual.  If the employee or student is not able to safely leave the vicinity or feels in immediate physical danger, the employee or student should immediately call out to bystanders for help or call the campus police.